Last updated: 5 September 2026 · ViaHost Networks, LLC
01Purpose and acceptance
These terms govern the relationship between ViaHost Networks, LLC ("ViaHost", "we") and the natural or legal person purchasing its services ("the client", "you"). The services are: virtual private servers (VPS) with a management panel, cPanel web hosting, domain registration and management, dedicated servers and DDoS attack mitigation.
By creating an account or confirming an order you accept these terms, the Privacy policy and the Cookie policy in full. If you purchase on behalf of a company, you declare that you have authority to bind it.
02Client account
To purchase you need an account with accurate details and a working email address, which we will use for all service communications. You must keep your billing details up to date.
You are responsible for safeguarding your credentials and for all activity carried out from your account and your servers. We recommend enabling two-step verification. If you suspect unauthorised access, tell us immediately.
03Ordering, prices and payment
Prices are shown in euros; the amount in US dollars is indicative and payment is always taken in euros. Prices do not include taxes: you are responsible for any taxes applicable in your jurisdiction.
When you confirm an order we issue a proforma invoice. You can pay it by card through Stripe or by bank transfer to the account shown on the proforma, using its number as the payment reference. The service is activated once payment is confirmed: immediately for card payments and, for transfers, as soon as the deposit is reconciled. On payment you will receive the corresponding invoice by email.
Services are purchased for monthly periods, except domains, which are registered by the year.
04Renewal and consequences of non-payment
Seven days before the end of each period we issue the renewal proforma and email it to you. If it is paid before the expiry date, the service continues without interruption.
If the proforma is still unpaid when the period expires, we send you an expiry notice. Three days after expiry, if payment has not been received, the service is suspended and automatically deleted from our infrastructure, including its disk and its backups. That deletion is final and irreversible, so it is your responsibility to keep copies of your data outside the service or to pay before that deadline.
Domains follow the renewal and grace-period rules of their registry; once the grace period has passed, the domain may be lost or may require a higher recovery fee.
You can cancel the renewal of any service at any time by not paying the renewal proforma or by cancelling it from the client area; no penalties are charged.
05Right of withdrawal and refunds
Services are provisioned automatically and immediately after payment. By confirming the order you expressly consent to performance starting immediately and acknowledge that, for consumers in the European Union, the fourteen-day right of withdrawal is lost once the service has been fully performed or, for domains, once they have been registered in your name.
For that reason, amounts paid are generally non-refundable. As an exception, we will refund the full amount if we are unable to deliver the service purchased or if a failure attributable to us prevents its use from the outset. Plan downgrades do not generate refunds; upgrades are charged pro rata for the remaining period.
06Acceptable use
Our services may only be used for lawful purposes. The following is expressly prohibited:
- Sending unsolicited bulk email (spam), hosting or linking to phishing content, or impersonating third parties.
- Distributing malware, hosting command-and-control infrastructure, or using the service to carry out attacks, mass scanning, brute force, denial of service or any intrusion into third-party systems.
- Hosting illegal content, in particular child sexual abuse material, incitement to violence or hatred, or content that infringes third-party intellectual property rights.
- Mining cryptocurrencies or running workloads that abusively degrade the shared resources of the node.
- Reselling the services without our written authorisation, or using them to circumvent applicable sanctions or embargoes.
- Tampering with billing, assigned IP addresses or the security measures of the platform.
You are responsible for the content and activity of your service, including that of your own users or customers.
07Abuse handling
Abuse reports are received at [email protected] and forwarded to the client concerned so they can resolve them within the deadline indicated in each case. Where severity requires it (ongoing attacks, manifestly unlawful content, listing of our networks on blocklists) we may suspend the service immediately and without prior notice.
We will cooperate with the competent authorities where a valid request exists.
08Backups and data
Unless the product states otherwise, we do not back up your servers. The panel lets you schedule backups and snapshots within the infrastructure; they are a convenience, not a guarantee, and disappear with the service. You alone are responsible for keeping external copies of your data.
The data you host on the service is yours. We only access it when you ask us to in order to provide support, when the law requires it, or when it is essential to investigate an abuse report.
09Availability and maintenance
We strive to keep the infrastructure continuously available, with redundant power and network and DDoS mitigation included in every service. We publish the platform status on the status page and announce in advance any scheduled maintenance windows that may affect your service.
No specific availability level is guaranteed unless agreed in writing in a specific service level agreement. In any event, outages caused by announced maintenance, by the client or their software, by targeted attacks exceeding the mitigation capacity, by external providers (registrars, transit networks) or by force majeure are excluded.
10Liability
To the extent permitted by law, our total liability to you for any claim arising from these terms is limited to the amount you paid for the affected service during the three months preceding the event giving rise to it. We are not liable for indirect damages, loss of profit, loss of data or business, or damages arising from the content or software you install on your service.
Nothing above limits liability that cannot be excluded by law, nor the mandatory rights of consumers in the European Union.
11Suspension and termination
We may suspend or terminate a service, with prior notice except in urgent cases, if you breach these terms, if the service is not paid within the stated deadlines, if we receive a legal request obliging us to do so, or if the service endangers the security or reputation of our network. Termination for breach does not entitle you to a refund.
You may close your account at any time from the client area or by writing to us; closing the account deletes all its active services.
12Changes
We may update these terms and the prices of the services. Price changes apply from the next renewal and are notified by email at least thirty days in advance. The current version of the terms is always the one published on this page, with its update date.
13Governing law and jurisdiction
These terms are governed by the laws of the State of Wyoming and the federal laws of the United States. Any dispute shall be submitted to the competent courts of that State.
If you are a consumer resident in the European Union, the above does not deprive you of the protection of the mandatory rules of your country of residence or of the right to bring proceedings before the courts of your domicile. EU consumers may also use the European online dispute resolution platform.